These general conditions of sale apply to any purchase made by an Internet user / natural person on the website from LA BOUSSOLE DES PETITES ENTREPRISES, EI registered in the Strasbourg Trade and Companies Register under the SIRET number 892 063 140 00016, having its registered office at Chemin des Valettes 13910 Maillane, France, email:

IMPORTANT Any order placed on the SITE necessarily implies the CUSTOMER’s unreserved acceptance of these general conditions of sale.

Article 1 – Definitions

The terms used below have, in these General Conditions, the following meaning:

“CUSTOMER”: the co-contractor of the SELLER, who guarantees to have the quality of consumer as defined by French law and case law. As such, the CUSTOMER acts outside of any usual or commercial activity.

“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CLIENT to the delivery address indicated when ordering.

“PRODUCTS”: designates all the products available on the SITE.

Article 2 – Purpose

These General Conditions govern the sale by Lionel Brun-Jacome (EI LA BOUSSOLE DES PETITES ENTREPRISES) to its CUSTOMERS of the PRODUCTS. The CUSTOMER acknowledges that the SITE is aimed at consumers and that professionals must contact Lionel Brun-Jacome (EI LA BOUSSOLE DES PETITES ENTREPRISES) in order to benefit from separate contractual conditions.

Article 3 – Acceptance of the general conditions

The CUSTOMER undertakes to carefully read these General Conditions and accept them, before proceeding to the payment of an order of PRODUCTS placed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy. By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Article 4 – Purchase of products on the site

The CUSTOMER will be asked to provide information allowing him to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be completed for the CLIENT’s order to be processed.

The CUSTOMER may contact Lionel Brun-Jacome (EI LA BOUSSOLE DES PETITES ENTREPRISES) at any time by e-mail, at, in order to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date.

Article 5 – Orders

Article 5.1 – Characteristics of the products.

Lionel Brun-Jacome (EI LA BOUSSOLE DES PETITES ENTREPRISES) undertakes to present the essential characteristics of the PRODUCTS and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions). The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. Unless expressly indicated otherwise on the SITE, all the PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.

Section 5.2. – Date of the order.

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not begin to run until this date.

Section 5.3. – Price.

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, of the DELIVERY address).

Prices are exclusive of tax and in euros, and are payable in advance. The prices are net of VAT (VAT not applicable art 293B of the CGI).

Prices are subject to change. Consequently, the prices indicated on the SITE may change. They can also be modified in the event of special offers or sales. The prices indicated are valid, except gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CLIENT.

Section 5.4. – Availability of PRODUCTS.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER. In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable. The SELLER may, at the request of the CUSTOMER: either offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock are available again, Or carry out a partial shipment of the PRODUCTS available at first, then to the dispatch of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs which may be incurred. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS within thirty (30) days of payment at the latest.


Article 6 – Right of withdrawal

The terms of the right of withdrawal are provided for in the “withdrawal policy”, policy available in Appendix 1 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

Article 7 – Payment.

7.1. Means of payment.

The CUSTOMER can pay for his PRODUCTS online on the SITE using the means offered by the SELLER. The CUSTOMER guarantees the SELLER that he has all the authorizations required to use the means of payment chosen. The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE. It is specified in this respect that all payment information provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.

7.2. Payment date.

In the event of a single payment by credit card, the CLIENT’s account will be debited as soon as the order for PRODUCTS is placed on the SITE. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

Article 8 – Transfer of ownership.

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CLIENT. The above provisions do not preclude the transfer to the CLIENT, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the reservation. property, as well as the risk of damage that they may cause.

Article 9 – Delivery.

The methods of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

Article 10 – Packaging.

The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when they return PRODUCTS under the conditions set out in Appendix 1 ‘ Withdrawal Policy. In the event of breakage or finding of a damaged package on delivery, CUSTOMERS undertake to notify the carrier upon signature of receipt, and to refuse the package.

Article 11 – Liability.

The responsibility of the SELLER can in no case be engaged in the event of non-performance or poor performance of the contractual obligations attributable to the CUSTOMER, in particular when entering his order. The SELLER cannot be held responsible, or considered to have failed hereunder, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law. French courts and tribunals.

Article 12 – Jurisdiction and applicable law.

These General Conditions as well as the relations between the CLIENT and the SELLER are governed by French law.

In the event of a dispute, only the French courts will be competent.

However, prior to any recourse to the arbitration or state judge, preference will be given to negotiation in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including relating to its validity.

The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.

Throughout the negotiation process and until its outcome, the parties refrain from taking any legal action against each other and for the conflict subject of the negotiation. By way of exception, the parties are authorized to seize the court of summary proceedings or to seek the pronouncement of an order on request. A possible action before the court of summary proceedings or the implementation of a procedure on request does not entail on the part of the parties any waiver of the amicable settlement clause, unless expressly agreed otherwise.


Principle of withdrawal The CUSTOMER has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.

Withdrawal period.

The withdrawal period expires fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.

In the event that the CLIENT has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered.

Notification of the right of withdrawal.

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: Chemin des Valettes 13910 Maillane or

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal.

In the event of withdrawal by the CLIENT, the SELLER undertakes to reimburse all sums paid, including delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CLIENT’s desire to withdraw.

The SELLER will proceed with the refund using the same means of payment as the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this refund will not incur any costs. to the customer.

The SELLER may defer reimbursement until receipt of the goods.

Return terms.

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the goods to: LA BOUSSOLE DES PETITES ENTREPRISES Chemin des Valettes 13910 Maillane.

This deadline is deemed to have been respected if the CUSTOMER returns the goods before the expiry of the fourteen-day period.

Return fees :

The CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned item:

The PRODUCT must be returned following the instructions of the SELLER and include in particular all the accessories delivered.

The CUSTOMER’s liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but his responsibility may be engaged if he carries out manipulations other than those which are necessary.


Delivery zone.

The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER has indicated during the ordering process.

Delivery time.

The deadlines for preparing an order and then drawing up the invoice, before shipping the PRODUCTS in stock, are a maximum of 7 days. These deadlines do not include weekends or public holidays (and excluding closing periods).

An electronic message will be automatically sent to the CLIENT when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct.

Delivery times & costs.

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased. The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

Terms of DELIVERY.

The package will be delivered to the CUSTOMER in a mailbox and without signature (COLISSIMO).

In case of absence, a transit advice note will be left to the CUSTOMER, in order to allow him to pick up his parcel in his post office.

DELIVERY problems.

It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the letter of termination, to the CLIENT the total amount paid for the PRODUCTS, taxes and delivery costs included, by means of the same payment method used by the CLIENT to purchase products.

The SELLER is responsible until delivery of the PRODUCT to the CLIENT. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss observed during delivery.